Shipping policy

Shipping Rates

All orders qualify for free standard shipping — no minimum purchase required.

Order Processing

Orders are processed within 1–2 business days, excluding weekends, public holidays, and circumstances beyond our control (e.g., severe weather or carrier delays).

Please note: If your order contains multiple different products, they may be shipped in separate packages and may arrive at different times.

Delivery Time

Our products may ship from different locations to ensure the best availability and service. Delivery times vary depending on the shipping origin:

• Ships from US - Standard Shipping: 3–7 business days
• Ships from China - Standard Shipping: 7–15 business days

All orders are delivered to addresses within the United States. Delivery times are estimates and may vary depending on your location, carrier performance, and other factors beyond our control.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number(s). Please allow up to 24 hours for tracking information to become available.

Delivery Guarantee

We are responsible for the safe delivery of every item.

If your order is damaged or lost during shipping, please contact us at support@spehkaoo.com within 48 hours of delivery with your order number or photos. We will promptly arrange a full refund, free reshipment, or exchange.

For delivery delays caused by third-party carriers, we will proactively assist you in tracking your shipment. If the delay is excessive, we commit to negotiating and providing reasonable monetary compensation.

Our promise: shop with confidence and peace of mind.

Questions

If you have any questions about this Shipping Policy, please contact us at support@spehkaoo.com — we’re happy to help.