Refund Policy

30-Day Return & Exchange Policy

Eligible for Return or Exchange:

1. Quality Issues

If you receive a damaged product, a product that does not match the description (wrong product shipped), discover a defect during use, or missing parts or accessories, we offer full refunds or free replacements within 30 days of delivery. In these cases, you do not need to return the received products—you can keep the product.

2. Personal Reasons

If you wish to return a product due to personal reasons such as dislike or ordering the wrong size/color/style, you must contact us within 15 days of delivery to request authorization. The product must be in brand-new, unused condition with original packaging intact and all accessories included. You are responsible for all return shipping costs and any applicable customs fees. Upon receipt, we will conduct a thorough inspection. Refunds will only be processed if the product meets our return standards, and may be subject to restocking fees.

All return and exchange requests must be supported by clear photo or video evidence.

Not Eligible for Return or Exchange:

We do not accept refunds for products marked as final sale or clearance, products damaged due to misuse or improper installation, used products or damaged packaging (for personal reason returns), or requests beyond the 30-day window.

1-Year Warranty

All our products come with a 1-year limited warranty covering manufacturing defects. This warranty does not cover damages caused by misuse, accidents, or normal wear and tear.

Contact Us

Customer support: 9:00 AM to 6:00 PM EST
Email: support@spehkaoo.com
Address: 167 Old Belmont Ave Ste 176, Bala Cynwyd, PA 19004, United States

We reply to emails within 24 hours during working/business days.