Shipping policy

Shipping Rates

All orders qualify for free standard shipping — no minimum purchase required.

Order Processing

Orders are processed within 1–2 business days, excluding weekends, public holidays, and circumstances beyond our control (e.g., severe weather or carrier delays).

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number(s). Please allow up to 24 hours for tracking information to become available.

Delivery Time

• Standard Shipping: 3–7 business days

Delivery times are estimates and may vary depending on your location and carrier performance.

Quality & Delivery Guarantee

We are responsible for the safe delivery of every item.

If your order is damaged or lost during shipping, or if you receive items with quality issues, missing parts, or incorrect products, please contact us at support@spehkaoo.com within 48 hours of delivery with your order number and photos. We will promptly arrange a full refund, free reshipment, or exchange.

For delivery delays caused by third-party carriers, we will proactively assist you in tracking your shipment. If the delay is excessive, we commit to negotiating and providing reasonable monetary compensation.

Our promise: shop with confidence and peace of mind.

30-Day Returns

If you’re not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund. Items must be unused, in original condition, and with all packaging intact.

30-Day Exchanges

We accept exchanges within 30 days of delivery for items in new and unused condition. Please contact our support team to arrange an exchange.

1-Year Warranty

All our products come with a 1-year limited warranty covering manufacturing defects. This warranty does not cover damages caused by misuse, accidents, or normal wear and tear.

Questions

If you have any questions about this Shipping Policy, please contact us at support@spehkaoo.com — we’re happy to help.