Returns & Refunds
Returns
If you are not happy with your purchase and wish to return an item, please contact us via email within 30 days of receiving your order to be eligible for a full refund. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging.
Damaged, Defective, or Incorrect Items: If you receive a broken, damaged, defective, or incorrect item, please contact us promptly within 30 days of delivery and provide the following information:
- Your order number
- Clear photos of the item issue
- Brief description of the problem
We will provide you with a satisfactory solution based on your situation, including a free replacement or a full refund. We will fully cover the return shipping costs for damaged or defective items.
Refunds
Once we receive and inspect your returned item, your refund will be processed within 7 business days to your original payment method. For Order Refund inquiries, please email support@spehkaoo.com.
Contact Us
Customer support: 9:00 AM to 6:00 PM EST
Email: support@spehkaoo.com
Address: 167 Old Belmont Ave Ste 176, Bala Cynwyd, PA 19004, United States
We reply to emails within 12 hours during working/business days.
You can also contact us via our contact us page by clicking here https://spehkaoo.com/pages/contact